SHIPPING & RETURNS

SHIPPING


We guarantee to post your ready to ship orders within 2 working days and most packages are shipped the next working day. 

Any pre-order items will state the shipping date and time frame in the listing. 


Shipping is calculated depending on the value of your order.


All parcels are sent first class to the UK or via standard mail tp the rest of the world, as standard. You can opt to upgrade your shipping on an order of any value at checkout if you would like the added security.

If your items are over £51 in total at checkout, they will automatically upgraded to be sent First class signed for in the UK or tracked and signed across the rest of the world.  


Please note that buyers are responsible for any Customs or import taxes that may apply. I cannot be responsible for any delays due to customs. 


I accept no responsibility for lost or damaged parcels that have been sent under the standard shipping option. By purchasing you are agreeing to this.

RETURNS & EXCHANGES


I will happily accept returns for a refund if you are not satisfied when you receive your order. 

Please contact me within 14 days of delivery via email to downsheepylane@gmail.com or via the contact form here


All returned yarn must returned in its original condition both undamaged and unused for a refund.


Please note that custom orders and sale items cannot be returned for a refund.


Buyers are responsible for return postage, if the item is not returned in its original condition, the buyer is responsible for any loss in value. Once received in the original condition the order will be refunded back to you